Mercedes-Benz AG recognises DIMO for service excellence in South East Asia | Sunday Observer

Mercedes-Benz AG recognises DIMO for service excellence in South East Asia

27 December, 2020
DIMO’s Mercedes-Benz service team
DIMO’s Mercedes-Benz service team

Mercedes-Benz AG awarded DIMO the ‘Mercedes-Benz Service Excellence Award 2019’ in the Region South East Asia II, for attaining the best Customer Satisfaction Index (CSI) and Net Promoter Score (NPS), at the recently held South East Asia II Service Excellence Regional Virtual Award Ceremony. DIMO reaffirmed its commitment towards exceptional after sales experience for its customers by bagging this prestigious award outshining Philippines and Brunei, the other General Distributor countries in the region.

This year’s Mercedes-Benz South East Asia II Service Excellence Awards also recognised the Best Service Advisers of Mercedes-Benz AG Authorised Service Centres with an objective to develop competencies among Service Advisers. Three long-standing employees of DIMO’s Mercedes-Benz Service Facility, Hirun Koralalage, Shelton Wijerathne and Sahinda Wasalathanthrige, were recognised as ‘Top Service Advisers of the Year’ in the region at the virtual award ceremony.

DIMO Chairman & Managing Director Ranjith Pandithage stated, “These regional awards further reiterate that DIMO is the only place you can trust for beloved Mercedes-Benz vehicles and demonstrates our unwavering commitment towards delighting customers, keeping in line with the company’s values. These accomplishments also manifest our capabilities of bringing best-engineered marques to Sri Lanka. The introduction of the Service Bookings & Online Payments for Mercedes-Benz Customers via the DeX Automotive App and Dedicated Service Advisor concept are our latest initiatives to enhance customer experience for our valued customers. At DIMO, we always strive to equip our staff with Mercedes-Benz AG global training to enable them to create an exceptional customer journey from start to finish.”